SCM Client service Lead-Oracle Fushion

About the Role

<h2>SCM Client Service Lead - Oracle Fusion</h2><p>We are seeking a highly skilled and experienced SCM Client Service Lead specializing in Oracle Fusion to manage end-to-end implementation projects and provide day-to-day support. The ideal candidate will have a strong background in various Oracle Fusion modules and possess excellent communication and leadership skills.</p><h3>Key Responsibilities</h3><ul><li>Manage end-to-end SCM implementation projects, rollouts, change requests, and day-to-day support issues raised by the business, ensuring user satisfaction and process continuity.</li><li>Drive successful project execution by managing scope, timelines, quality, and stakeholder expectations.</li><li>Collaborate with implementation teams to ensure functional and technical alignment of project-related systems.</li><li>Develop, manage, and monitor service level agreements (SLAs) and key performance indicators (KPIs).</li><li>Act as the escalation point for unresolved service delivery issues.</li><li>Coordinate with vendors, suppliers, and internal teams to ensure service excellence.</li><li>Guide and mentor internal project teams, offering leadership, expertise, and decision support throughout the solution lifecycle.</li><li>Resolve complex system or process issues by proposing and implementing innovative solutions.</li><li>Raise, monitor, and coordinate resolution of service requests (SRs) with Oracle and internal technical teams.</li><li>Evaluate and implement new features released in Oracle Fusion Cloud, aligning them with business requirements and compliance needs.</li><li>Lead workshops and solution design sessions with cross-functional stakeholders, ensuring comprehensive business coverage.</li><li>Define, document, and manage project deliverables including functional requirements, testing scenarios, and rollout plans.</li><li>Standardize setups, configurations, master data, templates, and documents.</li><li>Monitor system usage across SCM modules, dashboards, and reports including business KPIs/metrics for ROI and proactively identify and resolve improper practices.</li><li>Collaborate with development teams to generate customized reports and workflows that enable automation.</li><li>Stabilize and support specialized modules like Maintenance Cloud, PARS (PMV Asset Rental Solution), and Supplier Qualification through user workshops and root-cause analysis.</li></ul><h3>Requirements</h3><ul><li>10-15 years of experience in Oracle Fusion SCM and EBS SCM systems.</li><li>Strong/expert level experience in Oracle Fusion modules: Self Service Procurement, Purchasing, Inventory, Sourcing, Supplier Portal/Qualification.</li><li>Good implementation experience in Oracle Fusion Procurement Contracts module preferred.</li><li>Experience in Oracle Fusion technical areas: OTBI, Data Load (Data Migration), Security (SOD, Roles and Profile), Workflow.</li><li>Excellent documentation, communication, and interpersonal skills.</li><li>Strong analytical skills, attention to detail, problem-solving, root cause analysis, and critical thinking capabilities.</li><li>Bachelor?s degree in Computer Science, Information Management Systems, or a relevant discipline.</li><li>Oracle Fusion Cloud SCM Certification, project management, and ITIL experience are good to have.</li></ul><h3>Work Arrangements</h3><ul><li>Type: Full-Time</li><li>Location: Chennai, Tamil Nadu, India</li></ul>

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