SCM Client Service Lead Oracle Fusion

About the Role

<h2>SCM Client Service Lead - Oracle Fusion</h2><p>We are seeking an experienced SCM Client Service Lead with strong expertise in Oracle Fusion to manage end-to-end implementation projects and provide day-to-day support. The ideal candidate will have a robust understanding of SCM modules and their integration with other Oracle Fusion process areas. This role requires excellent communication and interpersonal skills, along with a commitment to process and data integrity.</p><h3>Key Responsibilities</h3><ul><li>Manage end-to-end SCM implementation projects, rollouts, and day-to-day support issues raised by business including configuration, demos, training, user testing, SOD, profiles and roles, ensuring user satisfaction and process continuity.</li><li>Drive successful project execution by managing scope, timelines, quality, and stakeholder expectations.</li><li>Collaborate with implementation teams to ensure functional and technical alignment of project-related systems.</li><li>Develop, manage, and monitor service level agreements (SLAs) and key performance indicators (KPIs).</li><li>Act as the escalation point for unresolved service delivery issues.</li><li>Coordinate with vendors, suppliers, and internal teams to ensure service excellence.</li><li>Guide and mentor internal project teams, offering leadership, expertise, and decision support throughout the solution lifecycle.</li><li>Resolve complex system or process issues by proposing and implementing innovative solutions.</li><li>Evaluate and implement new features released in Oracle Fusion Cloud, aligning them with business requirements and compliance needs.</li><li>Lead workshops and solution design sessions with cross-functional stakeholders, ensuring comprehensive business coverage.</li><li>Define, document, and manage project deliverables including functional requirements, testing scenarios, and rollout plans.</li><li>Standardization of setups, configurations, master data, templates, documents, etc.</li><li>Partner with cross-functional business departments to enhance system utilization and automation.</li><li>Stabilize and support specialized modules like Maintenance Cloud and Supplier Qualification through user workshops and root-cause analysis.</li></ul><h3>Requirements</h3><ul><li>Bachelor?s degree in Computer Science, Information Management Systems, or any relevant discipline.</li><li>10+ years of experience in Oracle Fusion SCM and EBS SCM systems.</li><li>6+ years of implementation and support experience in Oracle Fusion.</li><li>Oracle Fusion Cloud SCM Certification, project management, ITIL preferred.</li><li>Strong/Expert level experience in Oracle Fusion modules: Self Service Procurement, Purchasing, Inventory, Sourcing, Supplier Portal/Qualification.</li><li>Good implementation experience in Oracle Fusion Procurement Contracts module preferred.</li><li>Experience in OTBI, Data Load (Data Migration), Security (SOD, Roles and Profile), and Workflow.</li><li>Strong understanding of SCM module integration with other Oracle Fusion process areas/modules/functions.</li><li>Excellent documentation, communication, and interpersonal skills.</li><li>Strong analytical skills, attention to detail, problem solving, and critical thinking capabilities.</li><li>Experience in managing priorities, team handling, reporting, and driving continuous improvement.</li></ul><h3>Work Arrangements</h3><ul><li>Location: Chennai, Tamil Nadu, India</li><li>Type: Full-Time</li></ul>

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